Continuity in Innovation: How incQX Collaborated with Faherty to Deliver a Seamless Migration to Shopify Unified Commerce
Faherty has always been defined by its commitment to quality, a standard they expect from their technology as much as their clothing. As a long-term strategic partner, incQX had already been supporting Faherty’s digital operations. When the brand decided to move to Shopify POS, they partnered with incQX to ensure that their sophisticated omnichannel capabilities remained intact through the engineering of a custom inventory application.
The Challenge: Migrating Without Compromise
By the time Faherty reached 80+ locations, their omnichannel workflows were a core part of their success. However, moving to a new POS environment presented a significant risk: the native platform’s inventory management was built for simpler retail footprints and lacked the granular control Faherty’s high-velocity operations required.
Faherty’s technology team identified that a standard "out-of-the-box" migration would result in a loss of critical functionality. As their trusted technology partner, incQX was chosen to collaborate on the ideation and execution of creative solutions to mitigate those losses:
The Capability Gap: Native POS features didn't fully suit Faherty’s complex inventory and fulfillment needs so a custom inventory management app was developed to support functionality such as inventory intakes, extractions and adjustments.
Operational Regression: Without the ability to manage safety stock levels through defined logic, the brand risked overselling, underselling and stock-outs during high traffic periods.
The Trust Gap: Faherty needed a partner who already understood their backend complexities to validate and coordinate approaches that addressed these use cases through custom engineering.
The incQX Approach: Engineering the "Inventory Command Center"
Faherty didn't just need a migration; they needed a custom-built layer to bridge the gap between their business needs and the new platform’s limitations. Already embedded in the Faherty ecosystem, incQX worked closely with the Faherty technology team to design and deploy a custom inventory management app to serve as the brand’s single source of truth. This custom Shopify app was engineered to be embedded in Shopify POS, enabling a new set of tools and associate-facing operational workflows to be readily available on the sales floor.
1. Custom Engineering for Capability Gaps
Recognizing that a standard migration would leave certain business needs unmet, incQX and the Faherty team co-developed a bespoke application and custom integrations to bridge the gap between native POS features and Faherty’s requirements. This ensured that inventory availability was accurate, preventing any loss in customer experience or operational efficiency.
2. Advanced Inventory & ERP Integrations
To prevent a loss of operational control, incQX engineered seamless integrations based on Faherty’s defined requirements for their ERP and 3P carriers like FedEx and UPS, ensuring that real-time tracking and logistics data flowed through the same unified interface. This architecture allowed store associates to manage inventory adjustments and outbound shipping easily in store, without the friction or limitations of a standard platform setup.
3. Strategic Reliability & Support
Beyond the code, incQX provided the "peace of mind" layer, acting as the primary support team during the transition. With the Faherty technology team focused on strategy, architecture and operational change management, incQX managed the technical heavy lifting including troubleshooting migration bugs and inventory discrepancies.
The Result: Evolution Without Interruption
By leveraging a partner who already understood their DNA, Faherty achieved a unified commerce state that felt like a natural evolution rather than a compromise.
Seamless Transition: Migrated over 80 locations with zero loss of critical customer data or operational capability.
Protected Inventory Integrity: Successfully maintained visibility into stock movements through the custom application, from intake to sale.
Operational Peace: Reduced data issues related to product information and stock reconciliations through superior system architecture.
A Foundation to Build From: Continue to automate workflows, iterate feature enhancements and improve the employee experience based on associate feedback.
Empowered Associates: Store teams now operate on a single, intuitive interface that handles backend logic automatically, allowing them to focus entirely on the customer experience.
A migration this massive isn't just about shifting workflows, it’s about having a true collaborative partner to co-design solutions. The team at incQX didn't just execute a plan, they brainstormed with us to engineer the custom inventory apps and ERP integrations we needed to protect our customer experience. By collaborating so closely, we were able to empower our associates and make a high-stakes transition as seamless as possible. -Nancy Munyak, Head of IT, Faherty
Move forward with a partner you can trust.
Contact incQX today to discuss how we can support your next major migration and bridge the gaps in your commerce technology.
